Frequently asked questions
Talk to a trainer Q&A session is every Tuesday! Click here to view the sessions available.
Username and password
How do I change my password for User Hub?
You can change your password by using the forgot password link when logging into the User Hub portal.
How do I change my password for Webex App?
You can change your password by going to https://idbroker.webex.com/idb/profile#/. Enter your current credentials and sign in. Once logged in, go to Account Management > Password. Follow the prompts and enter the necessary criteria to set your new password.
How do I change my voicemail PIN? (User guide)
I’ve reset my voicemail passcode, but I’m still locked out.
Try this: If using the “envelope” button on the phone to access voicemail, always push the line button for the phone number that you are checking voicemail for first, to ensure the correct voicemail box is being accessed.
Voicemail
How do I manage my voicemail settings? (User guide)
What if I don't have a default voicemail PIN?
As a user, you may receive your voicemail PIN through an automated email. If you have not received this email, or if you cannot find the email, you can contact your company administrators for your voicemail PIN and voicemail access phone number.
Why is the red light on my desk phone flashing, when I have no voicemail messages?
The light on Yealink devices blinks when there are missed calls. To stop it, push the up arrow and scroll through the missed calls in the call history on the phone.
Incoming calls are going straight to voicemail. I can dial out. Why is this happening, and how can I fix it?
Make sure do not disturb (DND) is turned off. This can either be disabled directly on the device or through User Hub. (User guide)
I’ve reset my voicemail passcode, but I’m still locked out.
If using the "envelope" button on the phone to access voicemail, always push the line button for the phone number that you are checking voicemail for first, to ensure the correct voicemail box is being accessed.
Outbound caller ID
How do I change the name on my outbound caller ID?
Outbound caller ID changes require an order from sales. This is to protect you from other businesses or spam who may be trying to use your name. Please call 1-800-Verizon to update.
The wrong name is showing on my outbound caller ID, and/or my company name is not showing. Why is this and how can I fix it?
Outbound caller ID display is dependent on the receiving end’s capabilities and data sources. If the person you’re calling doesn’t subscribe to the caller ID name (frequent with cell phones), then the only way it would display the name is if your number is in their contact list on the phone. If the phone provider that the person you are calling did not update their caller ID name database with the most up-to-date information, then it will display the name that they last had for your number on the caller ID.
Calling features
How can I block incoming calls from specific numbers? (User guide)
How do I set up/change call forwarding always and call forward no answer? (User guide)
How do I set up/change call forwarding services for a user? (Admin guide)
How can I put one phone number on multiple phones? (Admin guide)
How do I set up a hunt group? (Admin guide)
How do I enable/disable call waiting? (User guide)
How do I enable/disable call waiting for a user? (Admin guide)
How do I enable/disable push-to-talk (intercom) for a user? (Admin guide)
Group paging feature is coming soon.
Billing
Where can I pay, view, and print my bill?
Bills can be either accessed by going to https://business.verizon.com or by speaking to the billing department at 1-800-837-4966.
VoIP
What is VoIP?
VoIP is an acronym for Voice over Internet Protocol. It is also referred to as Internet calling or cloud telephony. VoIP is a technology that allows you to make and receive calls using an Internet connection instead of a regular phone line.
How does VoIP work?
VoIP converts voice communication (analog voice signals) into digital packets of information, also known as data-packets. The data-packets can then travel over the public Internet and/or a private IP network, like any other type of data, allowing conversations to take place anywhere in the world where there is an Internet connection.
How does the cloud work?
VoIP services are hosted in the cloud, so your business is reachable around the clock, and it eliminates the need for on-premise hardware. The cloud, or cloud servers, are virtual servers running in a cloud computing environment. Communication services are built, hosted and delivered by means of a cloud computing platform via the Internet, and can be accessed remotely, at any time.
How does hosted VoIP avoid downtime during an outage?
With VoIP services hosted in the cloud, business users can rely on stability and security. Business communications are protected from service interruption threats such as natural disasters, power outages and malicious attacks. And, with business continuity, you can extend your office phone system capabilities to devices such as your smartphone, so even if your internet goes down, you can be assured that your customers can always reach you.
