Set up and manage the selective calls feature

Selective calls lets you create different rules to accept, reject, or forward certain calls based on the phone number or the person calling and/or the time of day and day of the week when the calls are received. You can also add schedules that determine when your selective calls are active.‍

Selectively accept calls

The Selectively accept calls feature allows you to create a rule to accept calls based on a pre-configured rule. To enable it:

1. Sign in to User Hub.
2. Click Settings > Calling > Call Settings.
3. Navigate to Selectively accept calls and click the toggle button to enable it. To disable it, click the toggle button again.
4. Select a predefined schedule from the drop-down menu or create a new schedule by clicking the Apply schedule button. The apply a schedule box will appear.
5. Ensure the appropriate schedule is selected. 
6. In the calls from drop-down, you can either accept calls from any phone number or selected phone numbers. 
7. Proceed to select whether you accept or don’t accept calls during this scheduled time period.
8. Click Apply when done. 
9. Click Save.
   

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Selectively reject calls

The Selectively reject calls feature allows you to create a rule to accept calls based on a pre-configured rule. To enable it:

1. Sign in to User Hub.
2. Click Settings > Calling > Call Settings.
3. Navigate to Selectively reject calls and click the toggle button to enable it. To disable it, click the toggle button again.
4. Select a predefined schedule from the drop-down menu or create a new schedule by clicking the Apply schedule button. The apply a schedule box will appear.
5. Ensure the appropriate schedule is selected.
6.  In the calls from drop-down, you can either reject calls from any phone number, forwarded numbers or selected phone numbers. 
7. Proceed to select whether you reject or don’t reject calls during this scheduled time period.
8. Click Apply when done. 
9. Click Save.
   

Selectively forward calls

The Selectively forward calls feature allows you to create a rule to accept calls based on a pre-configured rule. To enable it:

1. Sign in to User Hub.
2. Click Settings > Calling > Call Settings.
3. Navigate to Selectively forward calls and click the toggle button to enable it. To disable it, click the toggle button again.
4. Input a valid phone number to forward calls to.
5. Select Send to Voicemail if the number is internal, or Allow ring reminder on your Cisco IP phone to hear a sound notification for forwarded calls.
6. Select a predefined schedule from the drop-down menu or create a new schedule by clicking the Apply schedule button. The apply a schedule box will appear.
7. Ensure the appropriate forward number and schedule is selected.
8.  In the calls from drop-down, you can either forward calls from any phone number or selected phone numbers. 
9. Proceed to select whether you forward or don’t forward calls during this scheduled time period.
10. Click Apply when done. 
11. Click Save.