Enable call waiting for a user

The call waiting feature allows users to take multiple calls at once. When call waiting is enabled, a user can place a call on hold to answer another incoming call. A tone alerts the user to an incoming call, and the user can choose to answer or ignore the call. A user can receive up to four active calls at a time.

1. Log in to User Hub.
2. Under Admin, in the left menu, select Users.
3. Select the user you’d like to modify.
4. Select the Calling tab.
5. Scroll down to Call handling and select the toggle next to Call waiting to enable.
6. Select Save to save your changes.