Calling features by industry
Business Digital Voice with Webex is designed to enhance any organization, with particular features and configurations that benefit specific industries. Whether you're just starting out or have been using Business Digital Voice with Webex for years, this guide is made to help you maximize your organization’s calling capabilities. Take a look at the examples, by industry, for how to put your service to work.
Non-profit
Non-profit organizations typically face unique challenges in comparison to traditional businesses. Here are some ways that you can unlock the potential of your services to help operate efficiently with limited time and resources.
- Be there for your callers
It’s hard to always have employees or volunteers available to answer the phone and route calls. Use the auto attendant feature to route callers to the information or resources they might need, even after hours. For example, you can route your callers to counselors or create a custom greeting that shares a list of referrals. That way, even if someone isn’t available to speak to a caller at that moment, their questions are getting answered. - Take the message on your time
Route callers to a voicemail box, so that their message is waiting for you when you have time to get to it. Churches may use this feature to take prayer requests; or a food bank may use it to process orders. - Get calls anywhere
Many non-profit employees or volunteers are on the go or splitting their time in other places. With the single number reach feature, users can place and receive calls from anywhere, using their mobile device. - Add and manage devices from a single place
As your non-profit grows, so will your volunteers and needs. Administrators can add, assign, and maintain an inventory of phones and devices for users in User Hub.
Medical
Physician offices and clinics are constantly fielding calls from patients, insurance providers, specialists, hospitals, and more. All calls are important and frequently need prompt attention. Take advantage of these useful tips and features:
- Create and manage schedules from one place
Time schedules are used to support other features like auto attendants, and establish a set of time slots in which a feature can execute specific behaviors. Use time schedules to create schedules, events, and holidays that apply to the entire practice or to specific staff.
- Manage prescription refill requests
Using an auto attendant, you can route callers to a voicemail box where they can leave all the necessary information to request a prescription refill. You can create a custom voicemail greeting that instructs them on exactly what information they need to provide you.
- Nurse questions, on nurse time
Having a nurse who’s always available to take questions can be challenging. Route callers to a voicemail box where they can leave their question for the nurse to address when they’re available.
- No appointment goes unscheduled
Use a hunt group to ring to multiple parties who can schedule appointments, if needed. That way, if one person is busy with a records request or tied up with an insurance provider, someone else can quickly schedule a new appointment.
Service
Businesses in the service industry are typically in high demand and needed after hours. Fielding a high-volume of calls, at all times of the day, can be challenging. Take a look at how you can use these features to help manage your business’ calling needs.
Examples of service industry businesses:
Air-conditioning maintenance
Plumbing
Electricians
Auto-repair/mechanic
Children’s daycare
Landscaper
Pool cleaning
- Put your best foot forward
Keep customers coming back with their maintenance and repair needs by creating a polished and professional presence over the phone.Use the auto attendant feature to greet and route callers where they need to go. For example, do your customers need to ask questions about services, make appointments, or handle billing? Set up options 1 - 9, #, and * to present callers with various options they may need.
- Find out where your gaps are to fill them
Use analytics to access interactive data visualizations that show important information, such as calls by location, usage, and more. Explore data as it automatically adapts to parameters that you specify in real-time. The graphs update dynamically as you explore the dashboard.
- Record any special messages for your customers.
Need a unique message to play to your callers? Offering a new special? You can record and upload what you need and add it to your auto attendant in the admin portal
- Get calls anywhere
In the service industry, most employees are on the go. With the single number reach feature, your employees can place and receive calls from anywhere, including their mobile device.
Restaurant
Does your restaurant take to-go orders over the phone? Do you have daily or weekly specials you’d like your callers to hear before they make a reservation or while they wait on hold? Take a look at how you can use these features to help manage your business’ calling needs.
- Unlock the power of auto attendant
Use the auto attendant feature to route calls to various destinations. Set up options 1 - 9, #, and * to present callers with different options like “For our hours, press 1; for tonight’s specials, press 2; to make a reservation, press 3; to place a to-go order, press 4…”
- Never miss a reservation
With hunt groups, you can ring specific groups of users in a predetermined pattern within or across locations when a call is made to the hunt group telephone number. Tip - Set your hunt group up to ring “simultaneously,” so that no call is missed, even if the hostess stand can’t get to the phone while they’re greeting in-person guests.
- Set up enhanced emergency services (E911)
The enhanced emergency (E911) service for Business Digital Voice with Webex provides an emergency service designed for organizations with a hybrid or nomadic workforce and provides location support and a network that routes emergency calls to Public Safety Answering Points (PSAP) around the US, its territories, and Canada. RedSky provides an emergency call management portal (Horizon Mobility) and an integration point in User Hub.
- Leave it now. Listen later.
If your restaurant offers catering services or does special events, taking those calls during the dinner rush is tricky. Instead, add catering or special events to the auto attendant’s dial pad menu. Make sure a voicemail box is set up, so that their message is waiting for you, when you have time to get to it.
