Create and manage schedules for a location

Schedules are used to support features like auto attendants and hunt groups. A schedule establishes a set of time slots in which a feature can execute specific behaviors. They are used to route incoming calls based on the day of the week and/or time of day. Schedules are classified as either Business Hours or Holiday.

Feature notes

• Schedule names and event names need to be unique.
• If you expect to treat all incoming calls in the same manner, regardless of day or time, configuring a time schedule is unnecessary.
• During a holiday schedule, callers are routed based on the after hours settings.
• Typically, upon install of your service, two predefined schedules are set up and assigned to an auto attendant:

1. Auto attendant – Business: This schedule defines the days and hours your office is taking phone calls.
2. Auto attendant – Holiday: This schedule defines the days your office is closed due to a holiday and not taking phone calls.

Create a new schedule

1. Log in to User Hub.
2. Under Admin, in the left menu, select Overview.
3. Select Locations.
4. Select the location where you’d like to create a new schedule.
5. Select Calling.
6. Under Call features settings, select Schedules.
7. Select Add Schedule.
8. Enter the Schedule Name.
9. Choose the schedule type - Business Hours or Holiday.
10. For Business Hours, determine the schedule for your working hours during the day, and do the following:
    • Select the days that your business is open.
    • Specify the opening hours for each day.
    • If your business has a lunch break, select the lunch break and edit the hours that apply to every business day.
    • Select Save.
11. For Holiday, create a schedule for specific days during the year when your organization is not open, and then do the following:
    • Enter a Holiday Name.
    • Select the Recurrence by choosing None, Weekly, or Yearly.
    • If the holiday is an all-day event, check the box next to All Day.
    • In Holiday Duration, select the Day or Date, and enter the details, depending on the recurrence.
    • Select Save.

Modify an existing schedule

1. Log in to User Hub.
2. Under Admin, in the left menu, select Overview.
3. Select Locations.
4. Select the location where you’d like to modify a schedule.
5. Select Calling.
6. Under Call features settings, select Schedules. Here is a list of the schedules created for this location.
7. Hover over the schedule to edit and select the Edit icon. 

When modifying an existing schedule, you can’t change the Schedule Type.

8. To delete a schedule, select the Trash icon. 

You can’t delete a schedule if it is active and assigned to a feature, for example, an auto attendant.

9. To export a schedule as a .CSV file, select the schedule and then select the Download icon.