Service analytics and call history

You can use the analytics page in User Hub to access interactive data visualizations that show important information, such as usage and adoption trends. Explore data as it automatically adapts to parameters that you specify in real-time. The graphs update dynamically as you explore the dashboard.

Tips for reading the dashboard

• Adjust time period - You can view the Total Call Legs and Total Call Minutes graphs on Daily, Weekly or Monthly timescales, so you can track engagement over time, and look for usage trends. This offers powerful insight into the adoption and usage of the different platforms for Webex and Webex Calling over time.
• Filters - The Detailed call history page contains powerful filtering tools. Click on the Filters bar to select which data you want to see. Clear individual filters by clicking the close button on the filter name.
• Export data or charts - You can export any graph or detail view. Click the More button on the top right of the chart/list, and select the file format for your download (PDF, PNG, or CSV, depending on whether it's a graph or list). When you combine file download with the filtering, searching, and ordering tools, you can easily generate useful reports.
• Information icons - For more information on what each chart is measuring, hover over the information icons throughout the analytics dashboard.

Access your analytics

1. Log in to User Hub.
2. Under Admin, in the left menu, select Analytics.
3. View My Dashboards or Detailed call history.

Create a custom dashboard

1. Log in to User Hub.
2. Under Admin, in the left menu, select Analytics.
3. Select Add Dashboard.
4. Select Edit Dashboard.
5. Click into the dashboard and section names to edit.
6. To add widgets, click Add Widgets.
7. Choose the Service, Metrics, and Section to add the widgets to. The available widgets for your selections appear.
8. Click the View icon to preview the widget.
9. Click the Plus icon to add.
10. When finished, click Add widget.