Allow a user to monitor lines
The monitoring feature allows users to observe the line status (e.g. active or inactive) of other phones through the additional line keys on their phone. Users can also quickly dial a monitored phone simply by pressing the associated line key on their phone. Administrators can manage monitoring privileges, activate the feature, and modify settings for users.
The maximum number of monitored lines is 50; however, bandwidth should be considered when setting up the monitoring feature for users. The maximum may also be determined by the number of line buttons on the phone.
- Log in to User Hub.
- Under Admin, in the left menu, select Users.
- Select the user you’d like to modify.
- Select the Calling tab.
- Scroll down to Between-user permissions and select Monitoring.
- Add phone numbers or users from the following drop-down menus:
- Add Monitored Line
- Add Call Park Extension
Drag and drop to reorder the sequence that appears on this user's phone.
- If you’d like the monitored user to be notified of calls parked on their line, check the box next to Notify users about calls parked on monitored lines.
- Select Save to save your changes.
