Enable barge in for a user

The barge-in feature allows users to drop in on an ongoing call, essentially creating a conference call. When the barge in feature is enabled, users can use the Feature Access Code (FAC) to answer a call that was directed to another subscriber or barge in on the call, if it was already answered.

To barge in on a call, dial FAC *33. You then hear a stutter dial-tone (if enabled) to let you know the system recognizes the access code and is ready for you to enter the number to which you want to barge in. Once an administrator has enabled the barge-in feature for a user, the end user can modify their barge in settings within User Hub.

If the other user doesn’t have allow barge in enabled, the call isn’t connected.

1. Log in to User Hub.
2. Under Admin, in the left menu, select Users.
3. Select the user you’d like to modify.
4. Select the Calling tab.
5. Scroll down to Between-user permissions and select Barge in.
6. To enable, select the toggle.
7. Check the box next to Play a tone when this user Barges In on a call, if applicable.
8. Select Save to save your changes.