Configure a paging group

Paging groups allow a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. The paging group service makes a simultaneous call to all the assigned targets and announces to the originator that the system is ready for paging.

As an administrator, you must configure both the targets/recipients of a page and define the list of users that are eligible to receive the page. Configurable options include:

• Assigning the number and extension for the paging group service.
• Paging group name for easy identification on the dashboard.
• First name and last name for the paging group caller ID and enterprise directory listing.
• The caller ID labels - The number that a target receives when the page is initiated. This can be set to either the number for the paging group or the actual originator of the page.
• Paging targets - The list of targets for the page. The maximum number of targets for a single paging group is 75 targets. The eligible targets are any user within the organization. External numbers or other group services, such as auto attendants or hunt groups, cannot be assigned as paging targets.
• Paging originators - The list of originators for the page. Any user within the organization can be assigned as an originator of a page. External numbers and other group services, such as auto attendants or hunt groups, cannot be assigned as paging originators.

Paging group example

1. A caller in the paging originators list calls a paging group phone number.
2. The paging group service sets up a simultaneous call to all of the users in the paging targets list.
3. The target phones automatically answer the call and receive an announcement of "Paging."
4. The paging originator is prompted with the "Paging System Ready" announcement.
5. The paging originator speaks to the targets and ends the page by hanging up.

Feature prerequisites

Before the paging group service can be used, the following conditions must be met:

• A DID must be assigned to the paging group service and be active.
• The service must be activated.
• At least one paging target must be assigned.
• At least one paging originator must be assigned.

Create a paging group

To set up a paging group, follow these steps:

1. Log in to User Hub.
2. Under Admin, in the left menu, select Services.
3. Select Call features and then select the Paging Group tab.
4. Select Manage > Add.
5. On the Settings page, enter the following information:
   
   • Location - Where you would like to assign this paging group.
   • Paging Group Name - This is used to identify the hunt group later on.
   • Phone Number and/or Extension
   • Language - Used for audio announcements for this paging group.
   • Calling Line ID - This ID displays on the target user’s phones when a group page is performed.
   • Calling ID Label - This determines what is shown on the paging target user’s caller ID when a group page is performed.
6. Click Next.
7. On the Paging Targets page, search for and add up to 75 users, workspaces, or virtual lines by name, phone number, or extension. Click the name to view more details.
8. Click Next.
9. On the Paging Originators page, search for and add users, workspaces, or virtual lines by name, phone number, or extension.
10. Click Next.
11. Review your paging group settings and click Create confirm and save.

Export a paging group

To export a paging group, follow these steps:

1. Under Admin, in the left menu, select Services.
2. Select Call features and then select the Paging Group tab.
3. Select Manage > Export.
4. Confirm the action.
   The task page opens with the status of the export and results. 

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