Configure hold music for a location

You can assign and configure the music callers hear when placed on hold. Use the default system music or upload a custom audio file to be played.

• Default: The system plays music to fill the silence and allow the customer to know they are still connected.
• Custom: Enables you to upload a customized message.

To configure the hold music for a location, follow these steps:

1. Log in to User Hub.
2. Under Admin, in the left menu, select Overview.
3. Select Locations.
4. Select the location you’d like to modify the hold music settings for.
5. Select Calling.
6. Scroll to Call handling and select Music on hold or park.
7. Select when to play the hold music.
   • Call is placed on hold - This option plays music for callers placed on hold.
   • Call is parked - This option plays music for calls that are parked.
8. Next, select the hold music source. This setting assigns either the default music on hold or a custom music-on-hold file.
   • Play default music - If selected, the default hold music file is played to callers placed on hold.
   • Play custom music - Choose this option to assign a custom hold music file. Note: This file needs to have the following attributes: CCITT u-Law 8 or 16 kHz, 8 or 16 bit Mono .WAV file format, maximum 4.6 MB, minimum of 5 seconds long.
9. Select Save to save your settings.