Manage emergency call notifications

The emergency call notification feature supports system-generated emails that are triggered when an emergency call is made with information identifying the caller and address information for the location the caller is assigned to. In order to comply with Public Law 115-127, also known as Kari’s Law, any call that's made from within your organization to emergency services must generate an email notification.

Feature overview

The emergency call notification email message is generated and sent at the beginning of an emergency call initiated by a user on an active location and includes the following elements:

• Date and start time of the emergency call
• Dialed digits
• User ID, username, user extension (if assigned), and user phone number (if assigned)
• Name and address of the location the caller is assigned to

The From: address in the notification email is a non-editable, do-not-reply email address. The email generated is available in English only. Translation of the emergency call notification email is not currently supported.

Turn on email notifications for your location

To manage all emergency call notifications the same way within a location, follow these steps:

1. Log in to User Hub.
2. Under Admin, in the left menu, select Overview.
3. Select Locations.
4. Find and select the location to modify.
5. Select Calling.
6. Under Emergency calling, select Emergency call notification.
7. Select the toggle next to Emergency Call Notification.
8. Enter the email address where all emergency call notifications will be sent.
9. Click Save to save your changes.