Configure features for the Yealink W60P & W70P series cordless phones

This guide covers the features and functions of the Yealink W76P phone.

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Function buttons

These buttons are key to many of the feature processes of the Yealink W60P & W70P series cordless phones:

• Navigation cluster - The navigation cluster is the circular buttons in the middle of your phone. Press up or down to scroll through the options, lists, and menus. Press the center button to select the highlighted item.
• Softkey buttons - The softkey buttons, located beneath the main display are used to perform various functions that appear directly above them. The softkey functions may change to support your current activity. For example, when you’re on a call, the softkey functions help you manage that call.

Make and receive calls

Place a call

To place a call:

1. Pick up the handset and dial the number.
2. Press the Talk button.

Answer a call

To answer an incoming call:

1. Press the Talk button.

Reject a call

To decline an incoming call:

1. Press the Cancel softkey. 
2. The incoming call will divert to voicemail or to your call forward no answer destination number immediately.

Answer a call while on an active call

To answer an incoming call while on an active call:

1. Press the Talk button – your active call will automatically be placed on hold.

To decline the incoming call:

1. Press the Cancel button – the incoming call diverts to voicemail or your call forward no answer destination number.

Enable calling functions

Place a call on hold

To place an active call on hold:

1. Press the Options softkey.
2. Using the navigation keys, locate and select Hold. 
3. Press the OK button or OK softkey.
   

Resume a call that was placed on hold

To retrieve a call that’s been placed on hold:

1. Press the Resume softkey.
   

Initiate a conference call

To initiate a three-way call, while on an active call:

1. Press the Options softkey.
2. Using the navigation keys, locate and select Conference.
3. Press the OK button.
4. Enter the desired extension or phone number.
5. If the number does not automatically start dialing, press the Talk softkey. 
6. When the number called answers, press the Conference softkey again to connect the three-way call.
   

End a conference call

To end a three-way call:

1. Hang up the phone.

Enable call forwarding

To enable call forwarding:

1. Press the OK button.
2. Use the navigation keys to locate and select Call Features.
3. Locate and select Call Forwarding.
4. Press the Ok button.
5. Select your call forwarding option from the list:
   1. Always Forward
   2. Busy Forward
   3. No Answer Forwarding 
6. Press the OK button when selected.
7. Press the Right navigation button to enable the call forwarding option.
8. Under target, enter the valid 10-digit number.
9. When complete, press the Save softkey.

The display shows that the line is forwarded to that destination number.

To disable your call forwarding option, repeat the steps and switch to disable. 

Enable do not disturb

To enable do not disturb:

1. Press the OK button.
2. Use the navigation keys to locate and select Call Features.
3. Locate and select Do Not Disturb (DND).
4. Press the OK button.
5. Press the Right navigation button to enable DND.
6. Press the Save softkey.

When do not disturb is enabled, all incoming calls will be diverted to voicemail or to your call forward no answer destination number. To disable do not disturb, follow the steps above.

Transfer a call

Blind/cold transfer

To transfer a call to another person without talking to them privately about the caller beforehand.

While on an active call:

1. Press the Options softkey.
2. Using the navigation keys, locate and select Transfer.
3. Enter the valid extensions or 10-digit phone number
4. Then press the Transfer softkey to complete the transfer.
   

Consulted/warm transfer

To talk privately about a call before transferring:

1. Press the Options softkey.
2. Using the navigation keys, locate and select Transfer.
3. Enter the phone number and press the Talk softkey. 
4. The first call will be automatically placed on hold and the destination party’s phone will ring.
5. When the destination party answers, you can talk privately about the call before transferring.
6. To complete the transfer, press the Transfer softkey again.
   

Direct transfer to voicemail

To transfer a call directly to another user’s voicemail without ringing their phone, while on an active call:

1. Press the Options softkey.
2. Using the navigation keys, locate and select Transfer.
3. Dial *55 followed by the extension you would like to transfer the call to. 
4. This completes the transfer to voicemail.

Park and retrieve a call

Call Park is a shared hold that allows you to “park” a call on one phone and retrieve it on another phone. For example, if you receive a call from a customer with a question about their archived file, you can park the call and retrieve the call from the file room phone to answer their account questions.

To park a call, while on an active call,

1. Press the More softkey.
2. Press the Park softkey.
3. Enter the extension where you would like to park that call against or press the # (pound) key to park the call against your own extension.

Another method you can do to park a call:

1. Press the Transfer softkey and enter *68 (star 68).
2. Enter the extension where you would like to park that call against or press the # (pound) key to park the call against your own extension
   

To retrieve a parked call from any phone:

1. Press the More softkey.
2. Press the Retrieve softkey.
3. Enter the extension where you parked the call. You have successfully retrieved the call.

Another method you can do to retrieve a parked call:

1. Press the Talk button.
2. Enter *88 (star 88) on the dial pad, followed by the extension in which you parked the call. If you parked it at your own extension, you would dial # (pound).
   1. Call parked at your extension:
      1. To retrieve a call parked at your extension, press the Talk button, then dial *88. Listen to the prompt and then press # (pound). This will retrieve the call from your extension.
   2. Call parked at an extension:
      1. To retrieve a call parked at extension 2156, press the Talk button, then dial *88. Listen to the prompt and then dial the extension 2156. This will retrieve the call from the extension it was parked at.

If you park a call for a coworker, please provide them with the extension number to retrieve it.

Access your call history

To access Call History for placed, answered, and missed calls:

1. Press the History softkey.
2. You can move through the following lists using your right and left navigation keys:
   •  All calls, 
   • Missed Calls, 
   • Received Calls
   • Placed Calls.

To place a call, scroll to the desired number and press the Call softkey.

To immediately place a call to a most recently missed call, press the Call return softkey.

This key will only be visible if you recently missed a phone call and if the Missed call shortcut feature is set to On. You may check this setting by selecting the Information and Settings button, User Preferences then Call Preferences.

Retrieve your voicemail

To access your voicemail system:

1. Press the Messages button,
2. Then follow the voice prompts to choose a PIN, record your name, and record your personal greeting.

To retrieve your voicemail:

1. Press Messages and follow the voice prompts to enter your voicemail PIN.

Transfer your voicemail messages

Sometimes you receive voicemail messages that are meant for another co-worker or would like for a colleague to listen to information left in a voicemail message. In these instances, it is easiest to simply transfer the voicemail to his or her extension instead of transcribing the information and calling or emailing your co-worker. 

To transfer your voicemail message: 

1. Call your Voice Portal, either by dialing your business phone number or by pressing the message button, if applicable.
2. Proceed to enter your passcode, usually a 4-digit number followed by the # (pound)  key. The prompt for the voicemail menu options will begin.
3. Press 1 to listen to your current voice message.
4. Press 9 for additional options.
5. Press 2 to forward the current message. You will be asked to record an introduction prior to sending the message. Once finished, press the pound (#) key. Note: This step is required, and you will not be able to proceed until you record an introduction.
6. Press 3 to forward to 1 or more destinations.
7. You will then be prompted to enter the extension/mailbox ID of the new recipient followed by the # (pound) key.
8. Your voice message will now be sent to the extension/mailbox ID previously entered.
9. Once finished, you can end the call or listen to additional voicemail menu options.

Set up your extended away greeting

1. Call your Voice Portal, either by dialing your business phone number or by pressing the message button, if applicable.
2. Proceed to enter your passcode, usually a 4-digit number followed by the pound (#) key. The prompt for the voicemail menu options will begin.
3. Press 4 to access the Extended Away Greeting menu.
4. Press 3 to record your Extended Away Greeting. You will be prompted to record your message following the tone. Once finished, click on the pound key (#).
5. To activate your Extended Away Greeting, press 1.
   Note: To deactivate the Extended Away Greeting, follow the steps 1 through 3. When prompted, press 2 to deactivate the Extended Away Greeting.
6. Your Extended Away Greeting has now been activated.