Configure features for the Yealink 56P

This guide covers the features and functions of the Yealink W50P series cordless phones.

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Function buttons

These buttons are key to many of the feature processes of the Yealink W50P series cordless phones:

• Navigation cluster - The navigation cluster is the circular buttons in the middle of your phone. Press up or down to scroll through the options, lists, and menus. Press the center button to select the highlighted item.
• Softkey buttons - The softkey buttons, located beneath the main display are used to perform various functions that appear directly above them. The softkey functions may change to support your current activity. For example, when you’re on a call, the softkey functions help you manage that call.

Make and receive calls

Place a call 

1. Enter the number using the keypad.
2. Then press the Off-hook, Speakerphone, or OK key.

Answer a call

To answer an incoming call:

1. Press the Talk button.

Reject a call

To decline an incoming call:

1. Press the Cancel softkey. 
2. The incoming call will divert to voicemail or to your call forward no answer destination number immediately

Answer a call while on an active call

To answer an incoming call while on an active call:

1. Press the Talk button – your active call will automatically be placed on hold.

To decline the incoming call:

1. Press the Cancel button – the incoming call divert to voicemail or your call forward no answer destination number.

Enable calling functions

Place and resume a call on hold

You can place an active call on hold. At any time, at most one active call can be in progress on your handset. You can answer or make another call while placing the original call on hold.  To place a call on hold:

1. Press the Options softkey during a call, and then select Hold. 
2. The call is placed on hold, and the hold icon is displayed on the LCD screen. 
   

To resume the call, do one of the following:

1. Press the Resume softkey. 
2. Press the Speakerphone key
3. Press the Off-hook key.

If two calls are placed on hold on the handset, press the Resume softkey to resume the current call. Press Up or Down arrow, or the Swap softkey to swap between two calls. 

Enable do not disturb

To enable do not disturb:

1. Press OK to enter the main menu. 
2. Select Call Features->Do Not Disturb. 
3. The LCD screen displays the incoming lines currently assigned to the handset. The default incoming line is highlighted and followed by a left arrow. 
4. Press the Up or Down arrows to highlight the desired line, and then press the OK softkey. 
5. Press the Left or Right arrows to select Enabled from the Status field. 
6. Press the Save softkey to accept the change.
7. The DND icon on the status bar indicates the DND mode is activated. 

Enable call forwarding 

To enable call forward:

1. Press OK to enter the main menu.
2. Select Call Features > Call Forward. The LCD screen displays the incoming lines currently assigned to the handset. The default incoming line is highlighted and followed by a left arrow. 
3. Press the Up or Down arrows to highlight the desired line, and then press the OK softkey. 
4. Press the Up or Down arrows to highlight the desired forwarding type, and then press the OK softkey. 
5. Press the Left or Right arrows to select Enabled from the Status field. 
6. Enter the destination number you want to forward incoming calls to in the Target field. 
7. Press the Left or Right arrows to select the desired ring time to wait before forwarding from the After Ring Time field (only available for No Answer Forward). 
8. Press the Save softkey to accept the change. 

Transfer a call

You can transfer a call to another party during a call in one of three ways:  

1. Blind transfer: Transfer a call directly to another party without consulting.  
2. Semi-attended transfer: Transfer a call when the target phone is ringing.  
3. Attended transfer (Consultative transfer): Transfer a call with prior consulting. 
   

Blind/Cold transfer

1. Press the Options softkey during a call, and then select Transfer. You can also press TRAN key directly.
2. Enter the number or select the handset you want to transfer the call to. 
3. Press TRAN or the Transfer softkey. The call is connected to the number or the handset you specified. 
   
   

Consulted/Warm transfer 

1. Press the Options softkey during a call, and then select Transfer. You can also press the TRAN key directly. 
2. You can do one of the following:
   1. Enter the number or select the handset you want to transfer the call to. Press the Off-hook, Speakerphone, or OK key to dial out. 
   2. Press the Directory softkey, and then select the desired contact. Press the Off-hook, Speakerphone, or OK key. 
3. Press the Transfer softkey to complete the transfer after the party answers the call. 
   

Direct transfer to voicemail 

Transfer a call directly to another user’s voicemail without ringing their phone, while on an active call:

• Press the More softkey.
• Then press the Blind Transfer softkey.
• Dial *55 followed by the extension you would like to transfer the call to. This completes the transfer to voicemail.

Access your call history  

Access call history for placed, answered, and missed calls:

1. Press OK to enter the main menus
2. Press the History softkey when the phone is idle, press the Up or Down arrow to scroll through the list and press the OK softkey.   
3. Select an entry from the list and press the Option softkey to do the following:
   1. Press the Off-hook or Speakerphone key to call the entry.
   2. Press the Delete softkey to delete the entry from the list.
   3. Select Detail to view detailed information about the entry. 
   4. Select Add to Contact to add the entry to the local directory. 
   5. Select Add to Blacklist to add the entry to the blacklist. 
   6. Select Delete All to delete all entries from the list
      

Retrieve your voicemail

The message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red, and the LCD screen with the number of unread voicemails. 

To retrieve your voicemail:

1. Press  OK to enter the main menu. 
2. Select Voicemail > Play Message. If you have not set the voicemail access code, it will enter the setting screen, you should configure it first.  
3. (Optional) Press the Up or Down arrow to highlight the desired line, and then press the Select softkey. The handset dials out the voicemail access code using the selected line automatically. 

Follow the voice prompt from the system server to listen to your voicemails. 

Transfer your voicemail messages

Sometimes you receive voicemail messages that are meant for another co-worker or would like for a colleague to listen to information left in a voicemail message. In these instances, it is easiest to simply transfer the voicemail to his or her extension instead of transcribing the information and calling or emailing your co-worker. 

To transfer your voicemail message: 

1. Call your Voice Portal, either by dialing your business phone number or by pressing the message button, if applicable.
2. Proceed to enter your passcode, usually a 4-digit number followed by # (pound). The prompt for the voicemail menu options will begin.
3. Press 1 to listen to your current voice message.
4. Press 9 for additional options.
5. Press 2 to forward the current message. You will be asked to record an introduction prior to sending the message. Once finished, press # (pound).
   Note: This step is required, and you will not be able to proceed until you record an introduction.
6. Press 3 to forward to 1 or more destinations.
7. You will then be prompted to enter the extension/mailbox ID of the new recipient followed by # (pound) .
8. Your voice message will now be sent to the extension/mailbox ID previously entered.
9. Once finished, you can end the call or listen to additional voicemail menu options.

Set up your extended away greeting

1. Call your Voice Portal, either by dialing your business phone number or by pressing the message button, if applicable.
2. Proceed to enter your passcode, usually a 4-digit number followed by # (pound). The prompt for the voicemail menu options will begin.
3. Press 4 to access the Extended Away Greeting menu.
4. Press 3 to record your Extended Away Greeting. You will be prompted to record your message following the tone. Once finished, click on # (pound).
5. To activate your Extended Away Greeting, press 1.
   
6. Your Extended Away Greeting has now been activated.

To deactivate the Extended Away Greeting, follow the steps 1 through 3. When prompted, press 2 to deactivate the Extended Away Greeting.

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